Privacy Policy
Thank you for choosing Theme Park AV LLC (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and SMS messaging. By providing us with your personal information, you agree to the terms below.
1. Information We Collect
a) Information You Provide Directly
- Name, email address, phone number
- Mailing address, company name, project details
- Other information you share with us when requesting a quote, support, or services
b) Automatically Collected Data
- Usage data (pages visited, time spent, clicks)
- Device information (browser, IP address, operating system)
- Cookies and tracking technologies
c) Third-Party Sources
- Analytics services (e.g. Google Analytics)
- Payment processors or partners if applicable
2. How We Use Your Information
We use your information for purposes including:
- Providing and improving our services
- Communicating with you (via email, phone, or SMS)
- Scheduling, project coordination, support, and updates
- Sending you transactional messages (appointment confirmations, service notices)
- Analyzing site usage and trends
- Regulatory, legal, or compliance purposes
3. SMS Messaging and Text Consent
If you provide your phone number, you consent to receive SMS messages from Theme Park AV LLC related to project coordination, service updates, support, and other one-to-one communications.
Message Frequency: We typically send 1–5 messages per week, depending on project activity.
Message and Data Rates: Standard carrier rates may apply.
Opt-Out: You can reply STOP to unsubscribe from future messaging.
Help: Reply HELP for assistance.
TCR Consent & Privacy Clause:
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share & Disclose Information
We may share your information with:
- Service providers and vendors who help us deliver services (e.g. messaging platforms, hosting, analytics)
- Legal and regulatory authorities, when required by law
- Business partners or affiliates, for purposes consistent with this policy
- In case of merger, acquisition, or sale of assets, your data may be transferred (with notice)
We do not sell your personal information to unrelated third parties for their marketing use.
5. Data Security
We implement reasonable safeguards (technical and organizational) to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information as long as necessary to accomplish the purposes described in this policy, or as required by law. If you request deletion of your data, we will comply, except where retention is legally required or necessary for internal legitimate purposes.
7. Your Rights & Choices
- Access & Correction: You can request access to or correction of your personal data.
- Deletion: You may request deletion of your data (subject to legal/contractual constraints).
- Opt-Out: Unsubscribe from SMS messaging anytime via “STOP.”
- Cookies: You may disable cookies via your browser settings, though some site features may stop working.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect information from minors. If we learn we collected data from someone under 13, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new “Effective Date.” Continued use of our services after changes means you accept the updated policy.
10. Contact Us
If you have questions, requests, or issues regarding this Privacy Policy, contact us:
Theme Park AV LLC
8634 Widener Rd
Knoxville, TN 37920
Email: info@themeparkav.com
Phone: (865) 409-5989